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What is Usermind? 

Developer of enterprise software for business operations. The company provides a platform focused on seamlessly integrating business operations across sales, marketing, support and services, and connecting siloed teams and fragmented data through automation and experimentation.

What’s your traction been like thus far?

We just closed a Series A for $7.6M led by Andreessen Horowitz. We are a scrappy team of 5 looking to grow to 15-20 over the course of the next year. We have 5 committed enterprise design partners working with us to iterate on the product in production.

What do you know now that you wish you would have known when you started Usermind?

So many things… 
1. The first partner you talk to at a VC is the one you will have on the board 
2. Seed investments are about the team not the idea or the prototype. We could have raised money earlier than we did. 
3. How many people are willing to go out of their way to help you succeed

What’s a hypothesis that you’ve had that has failed? And how did you respond?

When my co-founder and I started, our initial idea was that the future of selling and marketing was going to be driven from customer data. We thought there was a huge gap in collecting customer usage data and analyzing it for patterns. As it turns out, we were late. That space is crowded with software. However, all of our interviews with operations folks on that topic led us to our next idea which was the genesis of usermind.

What’s your favorite startup in Seattle? (Besides your own!)

Killer Infographics – they are onto something!

What’s your favorite thing about being an entrepreneur?

Building products that I love and that customers love, working with people who are my family rather than colleagues and creating our own destiny.

What’s your favorite local sports team?


If your company were an animal, what would it be and why?

All I can think of is…..”What does the fox say?”

If you were to take Usermind on a date, where would it want to go?

The Whiskey Bar

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